Written on: May 4, 2023 by ICM
U.S. Boiler Company has introduced a new USB-Connect smartphone application to expedite and streamline installation, service and troubleshooting of all its current and recent condensing and combi boilers.
The app, which interfaces with all models of Alta, Aspen, Alpine and K2 boilers through a Bluetooth adapter, allows technicians to access the boiler control via smartphone or mobile device rather than the boiler display.
USB-Connect actively guides boiler technicians with step-by-step start-up, troubleshooting, and service wizards. Start-up wizards include on-phone LP conversion, customer setpoints and other adjustments. Troubleshooting wizards include questions like “Is boiler not running?” or “Is boiler not responding to DHW demand?”, among others. These issues and visible active alarms are often solved with a few taps on the smartphone screen.
The new app features a control dashboard that provides instant status, operating details, diagnostic tools, literature and many other resources. All boiler adjustments can be made from the app, including setpoint temperatures, DHW priority, access to error codes, manipulation of fan speeds, configuration of outdoor reset parameters, etc.
The app also provides live software and firmware upgrades and instant, fingertip access to all manuals and documents. Operating details and service records are viewable on- and off-site, and system snapshots can be archived for later use. Should customer service be needed, U.S. Boiler tech support can view the system in real-time when connected through a technician’s smartphone. Jobsite photos can also be posted to the app.
USB-Connect guides technicians through all service and installation procedures while providing powerful diagnostic tools. This allows technicians to work quickly and accurately, regardless of their familiarity with the product or level of training.
The USB Connect app is available on the App Store (Apple) or the Play Store (Android) For more information, please visit www.usboiler.net.
