Written on: August 2, 2024 by ICM
NORA announced the recognition of the trainers who completed its second Accredited Instructor Program (AIP): Nick Povio, Binsky Home Heating; John Ringel, Energy Kinetics; Marc Gilbert, Central Main Community College; Michael Elmer, PPATEC; Ed Wagner, J&K Sales; Joel Nawkson, FSI Oil & Propane; Raymond Conte, NH School of Mechanical Trades; and Taylor Donlon,, Donlon Brothers. The program was held at NORA’s Research & Education center in Plainview, NY, under the tutelage of professional education trainer Brenda Huber.
The NORA Accredited Instructor program was developed to ensure service professionals trained in NORA schools, unions and by companies in the liquid heating fuels industry, have been provided with an education that positions them, their customers and their companies for success.
The service professionals in the liquid heating fuels industry are the first and most important contacts with customers. They are responsible not only for ensuring the heating system is operating at maximum efficiency, safety and reliability, but also with how customers perceive their liquid fuel heating, their adoption of renewable fuels and how comfortable they are with staying with their liquid fuel heating system.
The program began with a prepared presentation by each of the participants. These were critiqued by the instructor as well as others in the class to establish a baseline. From there, the instructor took the participants through the teaching process to elevate their lessons from simply conveying facts to creating a meaningful total-learning experience for the students. The NORA Accredited Instructor program’s emphasis is to present the curriculum in such a way that students “own” the information and not just hear it.
