The Imperative for Change
I’ve spent over a quarter century focusing on the dynamics that shape the residential energy industries and their customers. That’s hard for a guy to contemplate, especially one who doesn’t think of himself as over …
Recognizing Bioheat® Benefits—Ask A Tech!
For a decade, Bioheat has been navigating a roadmap originally designed by oil heat leaders to gain acceptance as a solution toward the mitigation of declining consumer interest in oil heat. Wait, did I say roadmap? …
Fixed-Diffs: Making program gallons more predictable…
As a general rule, the most profitable and most loyal customers that a heating oil dealer has are those who participate in price-protection programs. Whether it is the programs that the dealer offers that makes …
3 Common Heating Myths…De-bunked!
1) High pressure steam moves faster than low pressure steam. This is a very common misconception in the industry…if you crank up the pressure in the boiler, the steam will move faster because it is under higher …
DETAILS: Sometimes, it’s the little things…
Hello again! This month I thought to share two insufficient hot water calls I was sent to investigate. They both had similar problems, but with different types of equipment. I had written about “Insufficient Hot …
Technician Selling: Part of the Solution
Tired of customer attrition? Worried about lost volume, record high prices and pressure from discounters? Experiencing increased natural gas conversions? Your technicians are an integral part of addressing all of these issues facing you today. …
Pool Heater Startup
I have been out as late as 10pm on May 30th in pitch black darkness, in the rain, to get a pool heater running because of a customer threatening to quit. I guess if had …
America and Oilheat Nation—you're in good hands…
Past & Present It has been a long, action-packed decade for Bioheat® market development. Much has been written about what has been referenced as the Oilheat industry’s renaissance. Thousands of road miles, countless professional management hours …
What you don't know CAN hurt you
Over the past few years, as we have spent more and more time with our clients on matters that were not exclusively related to offering fixed and capped price programs, we have learned about various …
Gas Basics: Part 5—Combustion
As we continue in our familiarization with Propane and Natural Gas, we must realize that with both fuels, the characteristics of the flame are important to safe and efficient operation of all appliances using the …